On December 11 user Onat (OP) sent FixedFloat 1.9 BTC for a swap (1.4 BTC + 0.5 BTC). More than 40 days later the funds remain neither exchanged nor returned.
Key facts
Key facts
- Transactions are verifiable on-chain.
- No criminal charge, seizure notice, or court order has been disclosed.
- FixedFloat cites internal “verification” but gave no specific grounds or binding timeline.
- Support replies were generic (“waiting for partners”, “ongoing review”); a chat agent marked the case “resolved” despite no payout, then refused further live help and redirected to email.
- An independent blockchain analysis found the transactions consistent with legitimate activity; funds were moved on-chain during the claimed suspension period.
- FixedFloat later requested identity verification (despite saying KYC is not routine) but gave no guarantee that completing verification would produce an immediate release or a timeline.
- Funds still withheld after 180+ days. From December 11, 2025 to today, June 8, 2026
- No resolution, no timeline, and limited transparency from the service.