User ArielRod20 (OP) initiated a swap on the FixedFloat platform on January 24, 2026, involving 0.20000.2000 BNB. Despite the payment being sent and confirmed, the order remains in an "on hold" status.
Communication with FixedFloat support has proven ineffective, as the customer service representatives cited an inability to intervene, referring the matter to an internal security team that has yet to provide a resolution or clear timeline for the release of the frozen funds.
Creation Date January 24, 2026
Payment Method Binance Smart Chain (BNB)
Current Status Pending/Frozen
Support Status Escalated to Security Team (Unresolved)
Best regards,
— Trêvoid
Communication with FixedFloat support has proven ineffective, as the customer service representatives cited an inability to intervene, referring the matter to an internal security team that has yet to provide a resolution or clear timeline for the release of the frozen funds.
Creation Date January 24, 2026
Payment Method Binance Smart Chain (BNB)
Current Status Pending/Frozen
Support Status Escalated to Security Team (Unresolved)
Note to the community from Trêvoid
Users should exercise extreme caution when using centralized "instant exchange" services like FixedFloat. Reports of frozen funds and unresponsive security teams are becoming frequent; consider these platforms high-risk for larger transaction volumes. Also obtaining XMR on some crypto swap services (like Changenow, Changelly, Simpleswap, Fixedfloat, Morphtoken etc. etc.) and centralized exchanges share trade/IP (log valuable) data directly with investigators or Chainalysis systems. Just because their trading rates are competitive and low (%1 - %2), don’t be fooled.Best regards,
— Trêvoid