KYC/AML Issues Asset Seizure by FixedFloat - 1,500 EUR

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Summary of Events​

• Order ID: W4ES9H
• Amount Involved: ~1,500 EUR in BTC (unpaid XMR output)
• Timeline: Initiated August 5th; total lack of resolution as of current date.
• The Dispute: FixedFloat flagged a portion of the incoming funds (~190 EUR) as "stolen," despite those funds originating from a regulated exchange (Coinbase). Consequently, the platform has withheld the entire balance of 1,500 EUR.

Escalation of Requirements​

The user reports a "moving the goalposts" strategy regarding documentation:

1. Initial Request: Proof of funding (screenshots of Coinbase transactions, withdrawals, and bank statements).
2. Escalation: Requirement for video evidence, citing concerns that screenshots could be "easily modified."
3. Current Status: Despite the provision of all requested evidence—including video proof and bank records confirming the purchase—the platform continues to provide stalling responses, citing a need for "more time."

Key Allegations of Malpractice​

• Disproportionate Action: The platform has seized the total balance of 1,500 EUR due to a dispute over a fractional amount (~190 EUR).
• Lack of Evidence: FixedFloat has accused the user of "crypto theft" without providing a shred of evidence, investigative reports, or transaction logs to support the claim.
• Misrepresentation: The user alleges that FixedFloat provided falsified corporate information, including a fake company name and address, which does not match public business registry data.
• Communication Breakdown: Repeated, daily inquiries from the user are met with repetitive, non-substantive replies from the compliance department.

Source (https://bitcointalk.org/index.php?topic=5554511.0)