SCAM Swapter Withholding 700 XMR – 2 Months of Empty Promises

[Trêvoid]

Words from, cephalopod (OP)

I initially chose Swapter because they were listed on KYCnot.me and vouched for by Orangefren. After my previous successful experiences, I felt comfortable using their service for a larger 700 XMR exchange. Since the transaction stalled two months ago, I have been in near-daily contact with their live support team.

• The Excuse: Support consistently blames "liquidity provider issues" for the delay.
• The Contradiction: They explicitly state there are no AML/KYC holds on my account.
• The Broken Promises: Last week, they claimed a manager would email me with specific details. Despite providing multiple email addresses and following up repeatedly, I have received zero correspondence, even though they claim their manager has sent multiple messages.

I am growing increasingly concerned that Swapter is attempting to keep this case under the radar to continue operations while ignoring my funds. I hope they haven't chosen to exit scam, and I want to believe this is a logistical error they are eager to fix now that this has become public.

Evidence​

• Redacted Proof: https://bitcointalk.org/index.php?topic=5572984.0
• Unredacted Documentation: I have documented every conversation and have the full, unredacted transaction link ready. I have already provided these materials to a trusted member of this forum for verification. If Swapter denies these claims, I am ready to provide further proof to the community.

Call to Action​

I am requesting the community's support in flagging this account to force a resolution. If you are an active Bitcointalk member, please review the evidence and consider supporting the following flags:

• Flag 3488
• Flag 3484
  Swapter Service Announcements: * Thread 5516807
• Thread 5528072

Note to the community from Trêvoid​

I want to remind everyone that even services with a solid reputation and positive community feedback can change their behavior overnight. Please be extremely cautious; past successful transactions are not a guarantee of future safety. If you are currently using Swapter, I strongly suggest withdrawing any funds held on their platform until this matter is clarified. I am sharing OP story not just to recover his funds, but to ensure no other members fall into the same trap while they maintain the appearance of a functioning business.

 

[Trêvoid]

I contacted support to find out how they're handling this, but their response felt robotic and unclear and what they said was simply untrue.

We do not review or provide updates based on third-party links or requests from public sources.
The case is handled directly with the user through the established communication channel with the responsible manager.

We are communicating directly with the user regarding this case.
For security reasons, we are unable to disclose any information or discuss exchange details with third parties.

The case is being handled directly with the user.

Reply from cephalopod (OP)

They are not in contact with me. I still haven't received any mail.
The only way I can reach them is by initiating a chat through their website on my own...