KYC/AML Requests Trocador (partnered) stole 0.06+ BTC (order 1M5Z)

[Trêvoid]

On Feb 19, 2025 user scammedbyff (OP) lost >0.06 BTC to a scam involving Trocador (order 1M5Z). They repeatedly demanded Source-of-Funds and KYC, which I provided. After verifying, they refused to delete or securely handle my personal data and would not disclose encryption or storage practices despite previously losing data to hackers.

They now demand my bank statement, which is illegal to provide in my jurisdiction and unrelated to the transaction or my already-submitted ID. I’ve reported the case to local police, the FBI IC3, and the UK Financial Ombudsman, but recovery prospects look slim.

Red flags:

• No legal registration, physical address, or operating license.
• Persistent, escalating personal-data demands (including unlawful bank statements).
• History of data loss and poor security practices.

Do not use them.

Source: https://bitcointalk.org/index.php?topic=5541660.0

Best regards,
— Trêvoid

 

[Louei2]

I have used this service a few times to purchase swype mastercard. It has always been simple and quick to use. My recent swype card had funds stolen due to fraudulent activity that swype admitted was on their end yet they denied a refund. When I reached out to trocador to advise them, they were not only quick to respond and attentive to my issue, but they refunded me with their 'trocador guarantee' even though they were not responsible at all. Great service and trustworthy.